All accounts listed with CBV Collection Services Ltd. (CBV) are understood to be lawfully owing, and no surcharge, administration fee or additional cost will be added by CBV. All payments made to CBV are held in trust and disbursed to clients no later than the 20th day of the following month.
Our office holds payments in trust until we submit them to our client. At any point, if we receive a written request for a refund while those funds are held by CBV, we will honour that request as all payments to our office are voluntary.
All refund inquiries will be investigated and replied to within three business days. Where a refund is necessary it will be issued by the same method as the original payment (e.g., credit card charges will be reversed).
If you have any questions regarding our payment and refund policy, please call us at 1-833-661-7906.